Privacy Policy

Effective Date: 18/02/2025

1. Introduction

Welcome to Waimarino Lodge ("we," "our," "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website (www.waimarinolodge.co.nz), purchase memberships, book stays, subscribe to our mailing list, or interact with our online services.

By using our website, you consent to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal Information: Name, email address, phone number, postal address, and payment details.
  • Booking and Membership Details: Reservation dates, stay preferences, and membership status.
  • Marketing and Mailing List Data: Subscription preferences, communication history, and feedback.
  • Technical Data: IP address, browser type, operating system, and website activity through tracking technologies such as cookies.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and manage bookings, memberships, and payments.
  • To provide customer support and respond to inquiries.
  • To send marketing emails, newsletters, and promotional offers (you can opt out at any time).
  • To enhance and personalise your experience on our website.
  • To comply with legal obligations and enforce our terms and conditions.
  • To analyse website performance and improve our services using tracking and analytics tools.

4. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

  • Third-party service providers (e.g., payment processors, email marketing platforms) to facilitate our services.
  • Legal authorities if required by law or to protect our rights and property.
  • Analytics and marketing platforms to track website performance and enhance user experience.

We ensure that all third parties adhere to strict privacy standards.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality and marketing efforts. These may include:

  • Essential cookies (necessary for website operation).
  • Performance and analytics cookies (to analyse site traffic and user behaviour).
  • Marketing cookies (for personalised advertising and re-marketing campaigns).

You can manage cookie preferences through your browser settings.

6. Data Security

We implement strict security measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access, update, or correct your personal information.
  • Request deletion of your data, subject to legal obligations.
  • Opt out of marketing communications at any time.
  • Restrict or object to data processing in certain circumstances.

To exercise these rights, please contact us at info@waimarinolodge.co.nz.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Waimarino Lodge
Email: info@waimarinolodge.co.nz

Thank you for trusting Waimarino Lodge with your personal information.